‘heartfailurematters.org’, An Educational Website for Patients and Carers from the Heart Failure Association of the European Society of Cardiology: Objectives, use and Future Directions

Although its use has increased, the HFM site has not yet reached its full potential: fewer than 2 million users have visited the website, whereas the number of people living with heart failure worldwide is estimated to be 23 million. Uptake and use could be further improved by a continuous process of qualitative assessment of users' preferences, and the provision of professional helpdesk facilities, comprehensive information technology, and promotional support.