The Long and Winding Road

In early 2010, Indiana University Bloomington Libraries became a beta tester for the EBSCO Discovery Service (EDS)™ 1 product, and subsequently selected it in September of that year. After working through various issues with library content and staff expectations, the IUB Libraries launched EDS™ - branded as OneSearch@IU, in August 2011. This case study provides an overview of the decision-making process and challenges encountered in the process of implementation of a Web-scale discovery tool. Specific topics such as working with a vendor Application Program Interface (API) to integrate a discovery tool within a library website, formulating an effective extract of library catalog records to import into a discovery tool, customizing a vendor discovery interface, and assessing use and user satisfaction with a discovery system are described. Broad concepts addressed in this chapter include information technology project implementation and library information systems.