Digital Transformation Requires Workforce Transformation

Organizational leaders know that digital transformation and workforce transformation are intertwined, yet research provides little insights to guide these interlinked efforts. From our study of a large Australian healthcare service, we have identified three workforce transformation practices—flexing, deepening and revitalizing—that facilitated an interlinked digital/workforce transformation and helped overcome the significant challenges involved. The lessons from this case study are relevant for the leaders of many large organizations contemplating digital transformation.