Researchclopedia

Research Researchers Institutions Topics Submit About

Command Palette

Search for a command to run...

Researchclopedia

Research Researchers Institutions About

© 2026 Researchclopedia. Powered by OpenAlex under CC0 license.

Back to research

In bot we trust: A new methodology of chatbot performance measures

2019319 citationsJournal Article

Authors

Aleksandra Przegalińska · Kozminski University

Leon Ciechanowski · Uniwersytet SWPS

Anna Stróż · University of Warsaw

Grzegorz Mazurek · Kozminski University

Topics & Keywords

AI in Service Interactions Ethics and Social Impacts of AI Social Robot Interaction and HRI

Publication Details

Published in: Business Horizons

Volume 62, Issue 6, pp. 785-797

DOI: 10.1016/j.bushor.2019.08.005

Field-Weighted Citation Impact: 16.93

In bot we trust: A new methodology of chatbot performance measures | Researchclopedia