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Customer Acceptance of Shopping-Assistant Chatbots

201945 citationsBook Chapter

Authors

Tiago Ribeiro de Araújo · Instituto Português de Administração de Marketing

Beatriz Casais · University of Minho

Topics & Keywords

Technology Adoption and User Behaviour Digital Marketing and Social Media Consumer Retail Behavior Studies

UN Sustainable Development Goals

Industry, innovation and infrastructure

Publication Details

Published in: Smart innovation, systems and technologies

DOI: 10.1007/978-981-15-1564-4_26

Field-Weighted Citation Impact: 13.27

Customer Acceptance of Shopping-Assistant Chatbots | Researchclopedia