Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

201999 citationsJournal Articlegold Open Access

Authors

Nursyuhada Taufik · University of Wollongong Malaysia

Mohd Hafiz Hanafiah‬ · Universiti Teknologi MARA

Abstract

This paper goes beyond the basic SSTs usage and intentions study by highlighting the nonimportance of human interaction in SSTs usage specifically by airport passengers.

Topics & Keywords

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Technology Adoption and User Behaviour

Publication Details

Published in: Heliyon

Volume 5, Issue 12, pp. e02960-e02960

DOI: 10.1016/j.heliyon.2019.e02960

Field-Weighted Citation Impact: 9.67

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Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Authors

Abstract

Topics & Keywords

Publication Details