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Customer experiences in the age of artificial intelligence

2020696 citationsJournal Articlegreen Open Access

Authors

Nisreen Ameen · Royal Holloway University of London

Ali Tarhini · Sultan Qaboos University

Alexander Reppel · Royal Holloway University of London

Amitabh Anand · Groupe de Recherche en Droit, Économie, Gestion

Topics & Keywords

Consumer Retail Behavior Studies Technology Adoption and User Behaviour Customer Service Quality and Loyalty

UN Sustainable Development Goals

Partnerships for the goals

Publication Details

Published in: Computers in Human Behavior

Volume 114, pp. 106548-106548

DOI: 10.1016/j.chb.2020.106548

Field-Weighted Citation Impact: 46.98

Customer experiences in the age of artificial intelligence | Researchclopedia