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The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
2021
202 citations
Journal Article
hybrid Open Access
Field-Weighted Citation Impact:
14.70
The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents | Researchclopedia
University of Nottingham