Anesthesiologists as Chief Experience Officers

Article| March 2023 Anesthesiologists as Chief Experience Officers D. Matthew Sherrer, MD, MBA, FASA, FAACD; D. Matthew Sherrer, MD, MBA, FASA, FAACD Search for other works by this author on: This Site PubMed Google Scholar Andrew D. Franklin, MD, MBA, FASA, FAACD; Andrew D. Franklin, MD, MBA, FASA, FAACD Search for other works by this author on: This Site PubMed Google Scholar Nirav V. Kamdar, MD, MPP, MBA; Nirav V. Kamdar, MD, MPP, MBA Search for other works by this author on: This Site PubMed Google Scholar Mitchell H. Tsai, MD, MMM, FASA, FAACD; Mitchell H. Tsai, MD, MMM, FASA, FAACD Search for other works by this author on: This Site PubMed Google Scholar Richard P. Dutton, MD, MBA, FASA Richard P. Dutton, MD, MBA, FASA Search for other works by this author on: This Site PubMed Google Scholar ASA Monitor March 2023, Vol. 87, 1–8. https://doi.org/10.1097/01.ASM.0000921928.28459.f1 Views Icon Views Article contents Figures & tables Video Audio Supplementary Data Peer Review Share Icon Share Facebook Twitter LinkedIn Email Cite Icon Cite Get Permissions Search Site Citation D. Matthew Sherrer, Andrew D. Franklin, Nirav V. Kamdar, Mitchell H. Tsai, Richard P. Dutton; Anesthesiologists as Chief Experience Officers. ASA Monitor 2023; 87:1–8 doi: https://doi.org/10.1097/01.ASM.0000921928.28459.f1 Download citation file: Ris (Zotero) Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex toolbar search Search Dropdown Menu toolbar search search input Search input auto suggest filter your search All ContentAll PublicationsASA Monitor Search Advanced Search Topics: equity, perioperative care, professors, safety, client satisfaction, operating room, health care systems, health personnel, leadership Don't harm me. Heal me. Hear me. For decades, health care organizations have held this high-reliability adage as the aspirational ideal for patient expectation. By reaching near Six-Sigma levels of safety, modern anesthesiologists have delivered on the first two tenets. It's time for anesthesiologists to focus on the third in both practice and leadership (Ann Intern Med 2005;142:756-64). In 2018, Wazir et al. explored the relevance of patient satisfaction in the perioperative space (Ann Intern Med 2005;142:756-64). With both public and private payers shifting a larger proportion of health care costs to the patient, the authors noted that patients have naturally shifted mindsets toward that of an active consumer. Anesthesiologists have long surmised that our patients' prime desire is safety, and we have subsequently embraced safety as the most sacred value within our medical specialty. An exceptionally high standard of anesthetic safety is now a... You do not currently have access to this content.