Optimizing The Maintenance Process In The Management Of Medical Equipment At The Hospital By Using Quality Function Deployment

This paper aims to provide a solution to the mentioned problem, a way to optimize planning and the execution of maintenance, with the test size being 320 patient beds, by developing a 3-frame model using QFD (Quality Function Deployment) to create a priority assessment program. The priority score is based on risks, mission, and maintenance. Therefore, the traditional use of QFD can end up overridden prioritized decisions. To improve the original model, Fuzzy Logic is integrated into the model. The model helps identify essential criteria as well as optimize the budget required for maintenance. From there, it assigns priority scores and sorts the equipment based on them to create the most suitable maintenance schedule.