Humanistic Organizing: The Transformative Force of Mindful Organizational Communication

In a workforce characterized by constant disruption across social, economic, and environmental domains, as well as widespread employee suffering in the form of stress, burnout, and disengagement, both scholars and leaders have called for business to undergo transformative change in an effort to bring about collective flourishing. Drawing inspiration from Buddhist philosophy and research on the communicative constitution of organizations, we present a new theory that explains how organizations can foster a positive form of organizing—what we term humanistic organizing—through a tripartite framework of mindful organizational communication. Our theory demonstrates that transforming organizations to become more humanistic is a matter of rethinking an organization’s underlying ethos, grounding that new ethos in humanistic principles, and then: (a) embedding the wisdom of this new ethos in organizational communication, (b) intentionally drawing on this wisdom in everyday talk and text, and (c) ethically enacting this wisdom in the form of ongoing organizing practices, which may include revising the preexisting organizing practices. We illustrate our theory through two case illustrations: one that reflects an organization that has demonstrated humanistic organizing from its inception, and another that reflects an organization that underwent a transformative process to become more humanistic.