Patient’s satisfaction level with community pharmacies services in Romania: a questionnaire-based study

20244 citationsJournal Articlegold Open Access

Authors

Etidal-Mihaela Manoliu-Hamwi · Grigore T. Popa University of Medicine and Pharmacy

Cristina Gena Dascălu · Grigore T. Popa University of Medicine and Pharmacy

Georgeta Zegan · Grigore T. Popa University of Medicine and Pharmacy

Elena Mihaela Cărăușu · Grigore T. Popa University of Medicine and Pharmacy

Cristina Mihaela Ghiciuc · Grigore T. Popa University of Medicine and Pharmacy

Mircea Cătălin Ivănescu · Grigore T. Popa University of Medicine and Pharmacy

Abstract

The reliability and validity of the questionnaire have been demonstrated. Overall patient satisfaction with community pharmacy services had a moderate level, but the attitude and confidence in the pharmacist had a high level of satisfaction.

Topics & Keywords

Patient Satisfaction in Healthcare Customer Service Quality and Loyalty Pharmaceutical Practices and Patient Outcomes

Publication Details

Published in: Journal of Pharmaceutical Policy and Practice

Volume 17, Issue 1, pp. 2381104-2381104

DOI: 10.1080/20523211.2024.2381104

Field-Weighted Citation Impact: 3.40

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Patient’s satisfaction level with community pharmacies services in Romania: a questionnaire-based study

Authors

Abstract

Topics & Keywords

Publication Details