Enhancing Adaptive Capacity by Engaging and Empowering Frontline Workers: A Case Study From a Water Utility

Abstract Water utility crews, including those who perform system maintenance and operations at drinking water, wastewater, and stormwater utilities, are experiencing the impacts of changing rainfall characteristics first‐hand. These frontline crews have relevant, experiential knowledge about changing climate‐related risks and adaptation needs that, to date, are not included in utilities' strategic climate planning or implementation efforts, resulting in critical knowledge systems and action gaps. In this co‐production case study with Seattle Public Utilities (SPU), a municipal public water utility in Washington State, we use surveys and interviews to document barriers and opportunities for frontline crew engagement to enhance SPU's climate adaptation strategies to extreme rainfall. We find that 66% of crew workers perceive changes to rainfall intensity over the past decade and 59% report responding more to rainfall‐related issues. These frontline crews are coping with changes in extreme precipitation by increasing preventative maintenance, working overtime during major storm events, and doing more pre‐storm planning and preparation. Crews identified several aspects limiting their ability to respond to and prepare for extreme rainfall. To enhance their adaptive capacity, crews documented needs for infrastructure improvement, workforce facilities improvement, increased access to appropriate personal protective equipment, improved communication and coordination across the utility, and enhanced workforce capacity, including increased staff numbers. Findings suggest that for more effective, equitable, and responsive climate adaptation, water utilities should explicitly solicit and include crews' knowledge and lived experiences in adaptation planning while prioritizing strategies that enhance frontline crews' capacity and working conditions as a form of reciprocal action.