Perspectives on Artificial Intelligence–Generated Responses to Patient Messages

202427 citationsJournal Articlegold Open Access

Authors

Jiyeong Kim · Stanford University

Michael L. Chen · Stanford University

Shawheen J. Rezaei · Stanford University

April S. Liang · Stanford University

Susan M. Seav · Stanford University

Sonia Onyeka · Stanford University

Julie Lee · Stanford University

Abstract

This cross-sectional study of patient queries in US electronic health records examines laypersons’ satisfaction with answers generated with artificial intelligence (AI) compared with clinician responses, and whether results were concordant with clinician-determined quality of AI responses.

Topics & Keywords

Artificial Intelligence in Healthcare and Education Patient-Provider Communication in Healthcare Telemedicine and Telehealth Implementation

UN Sustainable Development Goals

Quality Education

Publication Details

Published in: JAMA Network Open

Volume 7, Issue 10, pp. e2438535-e2438535

DOI: 10.1001/jamanetworkopen.2024.38535

Field-Weighted Citation Impact: 3.42