Impact of Integrated Virtual and Live Nurse Triage on Patient Care Seeking and Health Care Delivery Effectiveness and Efficiency

20245 citationsJournal Articlegold Open Access

Authors

George A. Gellert · Government Ayurvedic College and Hospital

Paula Galvão · Águas de Portugal (Portugal)

Sandra da Fonte Sousa Gomes · Águas de Portugal (Portugal)

Diana De Carvalho · Numedicus (United Kingdom)

Tim Price · Numedicus (United Kingdom)

Aleksandra Kabat-Karabon

Abstract

Objective: Evaluate if artificial intelligence (AI)-based virtual triage (VT) and care referral technology integrated with a live nurse triage workflow can improve care acuity alignment by appropriately altering patient-member post-triage health care intent and care seeking.

Topics & Keywords

Emergency and Acute Care Studies Primary Care and Health Outcomes Healthcare Policy and Management

Publication Details

Published in: Telemedicine Reports

Volume 5, Issue 1, pp. 330-338

DOI: 10.1089/tmr.2024.0054

Field-Weighted Citation Impact: 3.42

Command Palette

Impact of Integrated Virtual and Live Nurse Triage on Patient Care Seeking and Health Care Delivery Effectiveness and Efficiency

Authors

Abstract

Topics & Keywords

Publication Details