Designing and implementing healthcare technology for rehabilitation processes—a wicked problem? Lessons learned from a collaboration between healthcare personnel and technologists

Good intentions and collaborative efforts must be supported by systems thinking, management involvement, and critical appreciation of the conditions for collaboration, commercial value, and clinical value. Systems thinking and adaptive strategies relieve front-line workers (healthcare and IT teams) from the responsibility of commercial and end-user success, facilitate creativity, and contribute to new solutions and perseverance in design processes.