AI chatbots versus human healthcare professionals: a systematic review and meta-analysis of empathy in patient care

202516 citationsJournal Articlehybrid Open Access

Authors

Alastair Howcroft · University of Nottingham

Amber Bennett‐Weston · University of Leicester

Ahmad Khan · University of Leicester

John Griffiths · Queen's Medical Centre

Simon Gay · University of Leicester

Jeremy Howick · University of Leicester

Abstract

Future research should validate these findings with direct patient evaluations and assess whether emerging voice-enabled AI systems can deliver similar empathic advantages.

Topics & Keywords

Artificial Intelligence in Healthcare and Education AI in Service Interactions

Publication Details

Published in: British Medical Bulletin

Volume 156, Issue 1

DOI: 10.1093/bmb/ldaf017

Field-Weighted Citation Impact: 10.23

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AI chatbots versus human healthcare professionals: a systematic review and meta-analysis of empathy in patient care

Authors

Abstract

Topics & Keywords

Publication Details