Evaluating a Multi-Partner Digital Skilling Model for Persons with Disabilities in Uganda

This study evaluates a multi-partner digital skilling model aimed at enhancing digital inclusion for Persons with Disabilities (PWDs) in Uganda. Despite policy commitments, PWDs face persistent barriers to digital access, including affordability, low digital literacy, and limited accessibility features. To address these challenges, the Uganda Communications Commission (UCC), through UCUSAF, partnered with NUDIPU and Eight Tech Consults Ltd to implement the ICT4PWDs program. Using a mixed-methods approach, the study assessed the reach, accessibility, effectiveness, and sustainability of Year 1 implementation across 28 districts. A total of 1,010 participants primarily those with visual and hearing impairments were trained, with a 96.1% completion rate and 971 certifications issued. Post-training assessments revealed significant gains in digital competence, with “Very Confident” ratings tripling and “Poor” ratings dropping by 94%. Accessibility enablers such as sign language interpretation, screen readers, and trainers with lived disability experience were instrumental to success. Regional participation was highest in Eastern Uganda (32.3%), followed by Central (24.7%). Key challenges included limited device access, short training duration, and infrastructure gaps. Overall, the findings affirm that multi-stakeholder partnerships can deliver inclusive and scalable digital literacy programs for PWDs, supporting Uganda’s commitments under the UNCRPD and the SDGs. The study recommends strengthening policy frameworks, securing sustainable funding, and fostering continued collaboration among government, civil society, and private sector actors to ensure lasting impact.