Telephone triage in urgent unscheduled primary care in 16 European countries: a cross-national questionnaire-based expert study

20260 citationsJournal Articlegold Open Access

Authors

Ida Bergholdt Jul Christiansen

Beate Zoch-Lesniak · Central Institute of Mental Health

Bent Håkan Lindberg · University of Oslo

Annica Björkman · University of Gävle

Lotte Ramerman · Netherlands Institute for Health Services Research

Rebecca Payne · Primary HealthCare

Tobias Herrmann · Improvement Service

Abstract

We identified three triage models that had different roles related to access to unscheduled care. Telephone triage is used frequently to fit demand to available resources.

Topics & Keywords

Emergency and Acute Care Studies Healthcare Operations and Scheduling Optimization Primary Care and Health Outcomes

Publication Details

Published in: Scandinavian Journal of Primary Health Care

Volume 44, Issue 1, pp. 2600632-2600632

DOI: 10.1080/02813432.2025.2600632

Field-Weighted Citation Impact: 0.00

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Telephone triage in urgent unscheduled primary care in 16 European countries: a cross-national questionnaire-based expert study

Authors

Abstract

Topics & Keywords

Publication Details