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Engaging a Dynamic Generation

20260 citationsBook Chapter

Authors

Jan-Paul Lüdtke · University of Applied Sciences Wedel

Timmy Repper · Verband der Privaten Krankenversicherung

Topics & Keywords

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Service and Product Innovation

Publication Details

DOI: 10.1007/978-3-658-46709-8_8-1

Field-Weighted Citation Impact: 0.00

Engaging a Dynamic Generation | Researchclopedia