A Comprehensive Understanding of Remote Working on Employees' Job Satisfaction for Employee Performance in the Sri Lankan Non-Banking Financial Sector

Remote working has become a well-known phenomenon in the world. With the revolution of technology and considering a few complexities in the world, remote working has become popular in the world's industries. Especially in countries like Sri Lanka, with the effect of the COVID-19 pandemic period, remote working has become popular, and a lot of industries are willing to maintain the same practice. It has reported that some employees are unhappy with remote working, but companies can save a lot of money with remote working. But many findings have indicated that there is high performance and satisfaction among employees who are willing to work remotely. Sri Lanka, as a developing country, should have many considerations to uplift the economy. Therefore, industries have a crucial responsibility to contribute more effectively to achieving that while maintaining high performance in the competitive market. At the same time, employee satisfaction and motivation are regarded as another mandatory factor for industry performance. To ensure remote working is effective, this research process has designed to fill the very urgent vacuum. Based on the Job Demand Resource model, employee satisfaction with remote working has an impact on employee performance in the non-banking sector. A quantitative method will be used, followed by the deductive approach, this comprehensive research investigates 300 remote working employees using a questionnaire to identify Sri Lankan remote working employees' satisfaction to maximize their working performances. The results indicated that there is a high level of job satisfaction among remote working employees and they have a higher job performance than other employees. Specially work life balance and the convenience regarded to be the main panaceas to maximize employee’s performance.