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Researchers have explored various factors that shape the ethical decision-making process. Among these, personal values (PVs) and cultural values (CVs) emerge as essential determinants, serving as critical guidelines for ethical behavior. The aim of this study was to explore how PVs and CVs influence managers' decision-making, with a focus on the mediating role of ethical intention. In order to collect data from business managers in Syria, this study used a self-administrated questionnaire approach. This research employed a convenience sampling method to gather data, followed by an analysis using SmartPLS 4. The results showed that both CVs and PVs have a positive impact on ethical decision-making. Key PVs, such as integrity, honesty, and fairness, significantly shape how business managers make decisions that affect both their companies and stakeholders. In Syria, business ethics are deeply influenced by cultural and religious norms, which guide managers in navigating ethical dilemmas and decision-making processes.
Published in: International Journal of Service Science Management Engineering and Technology
Volume 17, Issue 1, pp. 1-21