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The operational challenges of multi-agent AI systems—failure handling, change coordination, knowledge capture, capacity planning, quality assurance across interdependent autonomous actors—are not novel. They are the defining challenges of enterprise service management, codified over three decades in frameworks such as ITIL 4 and COBIT. Yet the AI agent community has largely treated these challenges as unprecedented, building ad hoc operational mechanisms or leaving them to human operators entirely, even as multi-agent patterns move from research prototypes into production enterprise workflows. Recent work has begun systematically addressing multi-agent operational governance, arriving at structures that closely parallel established IT Service Management (ITSM) practices without recognizing the lineage. This convergence is not coincidental: the problem is the same. What differs is the substrate. We argue that ITIL 4’s 34 management practices provide the complete specification for a multi-agent system’s autonomic self-governance layer—not as an external governance overlay imposed by humans, but as the internal runtime processes executed by dedicated process agents that manage the system itself. AI-native operational concerns such as hallucination detection, prompt drift, and model capability regression map naturally onto existing practices (Monitoring & Event Management, Problem Management, Supplier Management, Change Enablement) because ITIL specifies what must be managed, not how the managed entities work internally. We present HIVE (Highly-concurrent Intelligent Virtualized Engine), a framework that realizes this inversion by decomposing every ITIL practice into two components: persistent infrastructure and process agents that operate that infrastructure. We provide a governance-tiered mapping of all 34 practices—25 fully autonomous and 9 advisory—and demonstrate an end-to-end self-healing lifecycle in which process agents diagnose, remediate, and learn from a workflow failure without human intervention, while humans retain authority only over inherently strategic decisions.