Social support through shared experiences: An exploratory analysis of various manifestations, reasons, and outcomes of implant patients interacting with other patients

This study explores the role of social support for implant patients, focusing on interactions with others who share similar experiences. Based on qualitative interviews with 32 orthopedic and cochlear implant patients, it examines the reasons for establishing peer relations and the evaluation of the support received. Different relationship types (bilateral, group-based, and parasocial) were theoretically derived and compared. The results demonstrate the unique role of other patients as a source of social support that can help cope with various challenges associated with illness. Furthermore, it highlights that compensatory contact is often sought when other sources, such as physicians and family, cannot provide assistance. While peer relations can offer crucial support for various challenges, they may also inhibit emotional well-being by triggering anxiety and frustration. The study enhances the understanding of the complex dynamics of relations with others who are affected and proposes strategies for improving supportive communication. • Other patients can be a valuable source of social support in challenging situations related to disease and treatment for implant patients • Peers provide unique and holistic social support based on experiential knowledge, often compensating for support gaps left by other sources, such as medical professionals or close relatives • There are differences between types of peer relations in terms of support needs and outcomes • Peer support yields both positive and negative support outcomes, which may be influenced by social comparison processes