Challenges in Information and Knowledge Management for Procurement and Follow-up of Swedish Residential Care Homes

Rationale of the Study - This research investigated the information and knowledge management challenges faced by two municipalities in Sweden during the procurement and monitoring processes related to children and young people placed in residential care facilities. Effective information and knowledge management are crucial to delivering high-quality care. Successful procurement and monitoring processes depend on effective management of information generated, utilised, repurposed, and disseminated to relevant stakeholders. Methodology - A case study approach was utilised, employing an interview guide designed to elicit insights into organisational structure, work processes, information governance, information systems, information security, e-government initiatives, collaboration, knowledge management, and the long-term preservation and reuse of information. Findings - The study uncovered a range of information needs and highlighted significant barriers to the dissemination of information and knowledge among stakeholders. These barriers adversely impacted both procurement processes and systematic follow-up concerning residential care for children and young people. Additionally, the findings revealed that existing municipal information management systems were insufficient for supporting the effective management of information critical to knowledge development. Implications - The absence of coordinated information and knowledge management adversely affects procurement and follow-up processes, thereby compromising the quality of care for children and young individuals. This has broader implications for all stakeholders, as inadequate information management can lead to poor decision-making. Originality - There is a significant gap in the literature regarding the role of information and knowledge management in follow-up processes for children and young people in care, particularly from an Information Science perspective. This deficiency underscores the originality and contribution of the present study to the field.