Search for a command to run...
Urban curbside loading and unloading zones are increasingly affected by competing non-logistics uses, such as outdoor terraces or resident parking, leading to reductions in effective curbside length. These design decisions can significantly alter service capacity and generate environmental externalities in urban freight operations that are rarely quantified. This study introduces the Factor of Occupancy (Fo) as a space–time design indicator for curbside unloading zones, defined as the product of effective curbside length and the maximum authorised dwell time. Using direct observational data from an urban block in Zaragoza (Spain), the analysis focuses on a loading and unloading zone whose effective length was reduced by approximately 6 m due to the installation of a restaurant terrace. Two curbside configurations are compared: a reduced configuration (8 m) and a restored configuration (14 m), keeping demand and temporal constraints constant. Fo is integrated into a loss-based queueing model (M/M/1/1) to estimate blocking probabilities and the number of served and rejected freight operations. To capture the environmental implications of curbside capacity loss, the paper proposes the Hidden Carbon Emissions (HCE) indicator, which quantifies the additional CO2 emissions generated by rejected vehicles through block recirculation and idling during illegal occupancy, based on observed behaviour and publicly available emission factors. The results show that restoring curbside length substantially increases effective service capacity and reduces rejected vehicles, leading to a marked decrease in hidden CO2 emissions per operation. The findings highlight that minor curbside design decisions can produce measurable impacts on both urban freight efficiency and environmental performance.