IMPLEMENTATION OF A MULTIPROFESSIONAL PROTOCOL FOR THE MANAGEMENT OF CHEST PAIN IN THE CONTEXT OF FAMILY HEALTH AS A STRATEGY FOR IMPROVING CARE QUALITY AND PROMOTING PATIENT SAFETY

Introduction: Chest pain in the Family Health Strategy (FHS) requires rapid triage to differentiate benign conditions from critical events, such as Acute Coronary Syndrome. The implementation of multidisciplinary protocols is essential to organize the care flow and ensure patient safety. Objective: To consolidate evidence on the impact of structured protocols on the quality of care, risk management, and effectiveness of Primary Health Care (PHC). Methodology: Systematic literature review based on the framework of Whittemore and Knafl, with exhaustive searches in databases such as BVS, PubMed, SciELO, and Scopus (2021-2026). The final sample consisted of 39 studies, analyzed via Thematic Content Analysis and evaluated using the MMAT instrument. Results: The adoption of protocols reduced the "door-to-ECG time" to less than 10 minutes and mortality from myocardial infarction by up to 30%. The use of scores such as HEART and technologies like telemedicine has increased diagnostic accuracy and nursing autonomy, reducing unnecessary referrals and costs to the Brazilian Unified Health System (SUS). Final Considerations: Structured protocols are low-cost, high-impact tools that transform primary health care into a pillar of safety and efficiency, being fundamental for reducing preventable deaths and strengthening the cardiovascular care network.