Assessment of Patient Satisfaction in the Cardiology Department of Aristide Dantec Hospital (Senegal)

<i>Introduction.</i> The objective was to assess the level of satisfaction of patients hospitalized in the cardiology department of Aristide Dantec Hospital. <i>Methodology.</i> It was a descriptive cross-sectional study focusing on the level of satisfaction of patients hospitalized in the cardiology department during the period from February 15, 2020, to May 15, 2021. These patients are chosen at random (the patient sample was compiled as patients were discharged from the hospital). Previously, we conducted a preliminary survey on 7 patients to reformulate the questions and assess the time required to complete the test. The data were collected from a questionnaire, then entered and analysed (calculation of frequencies and averages) using Microsoft Excel software. <i>Results.</i> The average age was 55.6 years. The female population represented 54% and the sex ratio was 0.85. The proportion of patients without income was 41.3%. All patients found the reception as satisfactory. The respect for privacy was deemed satisfactory by 92% of the patients. A third (33%) of patients had always received explanations regarding their health condition and diagnosis. The layout and cleanliness of the hospital rooms were deemed satisfactory by 98% of the patients. The quality of the meals was deemed satisfactory by most (84.7%) of the patients. <i>Conclusion. </i>Patient satisfaction is a key dimension of hospital management and quality of care assessment. Thus, to improve patient satisfaction, it is necessary to strengthen human resources, tailor uniforms for each socio-professional category, and periodically train all medical, paramedical, and support staff on reception.