The impact of online training of patients with repeated clinical calls on the number of repeated ambulance service requests in the pre-hospital Emergency in Iran

Frequent ambulance service requests is one of the common problems in medical emergency centers. This study aimed to determine the impact of online training of patients with repeated clinical calls on the number of ambulance service requests in the pre-hospital emergency and incident management center (Emergency Medicine Services, EMS) in Iran. This semi-experimental study was conducted on 63 patients who repeatedly contacted the EMS. Patients were divided into five groups based on their need and the type of disease. Then, each group separately received online training for one month. Data were collect by a checklist and analyzed using SPSS 18 software. P-values less than 0.05 were considered significant. According to the results, the number of people with frequent calls decreased from 63 patients before the study to 40 people, but this difference was not statistically significant. However, the number of repeated ambulance requests decreased significantly from 173 calls to 101 calls (P < 0.05). According to the results, the use of the patient education in the EMS reduce repeated ambulance requests.