Zufriedenheit mit der Patientenbegleitung durch Schlaganfall-Lotsen – Befragungsergebnisse aus Betroffenenperspektive

Many stroke patients are overwhelmed with the management and maintenance of their complex care and therapy during aftercare [1]. Stroke case managers provide support and coordination in the transition to aftercare, acting as contact persons for patients for a minimum of six contact points over a period of 12 months following stroke.A postal survey of stroke patients who were accompanied by case managers as part of a selective contract in accordance with §140 SGB V in Est Westphalia Lippe was conducted. The results of the current survey (n=101) and the overall results of all persons people surveyed to date (n=335), who were supported by a stroke case manager, are reported.The support provided by a stroke case managers was regarded as beneficial and valuable by stroke survivors. Cumulative satisfaction (agreement or full agreement on a four-point Likert scale) regarding frequency of contact (96%), accessibility (95%), and personal interaction with stroke survivors and, if applicable, relatives (98%) was rated very positively. A total of 82% of respondents indicated that the availability of a personal contact person constituted the most significant form of support. Furthermore, stroke survivors reported that the case managers had a positive impact on their awareness and the handling of risk and lifestyle factors. There was a notable level of satisfaction with the support provided, and based on their experiences, the respondents recommended the implementation of this intervention for all individuals who have experienced a stroke (99%).The intervention developed is well accepted by stroke survivors and provides relief for those affected and their relatives. A high level of acceptance on the part of stroke survivors and a needs-based organization of the stroke case manager activity is a central prerequisite for the nationwide establishment of case managers in standard care.