Evolution of IVR building techniques: from code writing to AI-powered automation

Interactive Voice Response (IVR) systems have experienced a remarkable evolution in recent years, transitioning from conventional code-driven development methods to more intuitive, widget-based approaches, and ultimately embracing Artificial Intelligence (AI) for automated IVR flow generation. This paper examines the progressive transformation of IVR development methodologies, emphasizing the technological revolution that is redefining the landscape and future direction of IVR systems. The discussion encompasses the historical background, prevailing trends, and emerging advancements in IVR technology, illustrating how AI integration streamlines the design process and significantly elevates customer interaction and satisfaction.