Enhancing Service Quality and Empowerment in Government Clinics Through Continuous Quality Improvement of Community Score Cards: A Case Study From the Dominican Republic

Three key lessons emerged from the development of a CSC monitoring toolkit. First, a comprehensive toolkit centralizes data in one place and pulls together evidence from multiple sources. Second, a standardized toolkit allows for analysis at multiple levels. Finally, ensuring data are actionable locally is central to gathering complete, accurate data for continuous quality improvement.