Healthcare professionals’ collaboration and satisfaction within an innovative primary care network for patients with chronic musculoskeletal pain: a mixed method study

Abstract Background/Objective The Network Pain Rehabilitation Limburg (NPRL) was established to provide integrated, biopsychosocial-based rehabilitation care for patients with chronic musculoskeletal pain, emphasizing the delivery of appropriate care by the right person at the right place and cost. This study examines the perceived interprofessional collaboration practice (ICP) and work satisfaction among primary care healthcare professionals engaged in NPRL. Patients and Methods A mixed-methods approach involved seven general practitioners (GPs), twenty-four therapists (physiotherapists and occupational therapists), and five mental health practice nurses in eleven semi-structured focus groups and one interview conducted from 2017 to 2020. The Interprofessional Collaboration Attainment Survey quantitatively measured healthcare professionals’ ICP abilities before and after NPRL participation. Qualitative analysis, structured around existing ICP frameworks and the Quadruple Aim, was based on interview data. Results Findings revealed stable ICP and work satisfaction, with discussions focusing on transitioning to a biopsychosocial perspective on chronic pain and its implications, along with concerns about GP burden and insurer reimbursement issues. Significant enhancements were noted in communication and team functioning (p < 0.05). Conclusions Overall, healthcare professionals reported positive experiences with NPRL’s integrated approach, showcasing dedication to providing rehabilitation care for chronic musculoskeletal pain in primary care. Recommendations for improving ICP included advocating for a broader societal biopsychosocial view of chronic pain, introducing case managers in primary care to support GPs, and exploring alternative reimbursement models with insurers. However, significant transformations to impact work satisfaction and ICP may necessitate more time and consideration. Key messages Healthcare professionals were positive and demonstrated commitment to interdisciplinary collaborations in primary care for guidance of patients with chronic musculoskeletal pain. Facilitators of interprofessional collaboration and increased work satisfaction could include a more biopsychosocial view of chronic musculoskeletal pain in society, reducing the burden on GPs by introducing a case manager in primary care, and implementing a different reimbursement model for healthcare professionals by insurers. Healthcare professionals expect that the benefits in terms of interprofessional collaboration practice and work satisfaction will become increasingly visible on the long term.