Travel Time as a Predictor of Missed Appointments and Telemedicine Utilization in a Rural Outpatient Clinic: A Retrospective Cross-Sectional Observational Study

Abstract Background Rural populations face disproportionate barriers to healthcare access, often due to geographic isolation and limited provider availability. Prior studies have shown that increased travel time negatively affects appointment adherence. Telemedicine has emerged as a potential solution, but understanding its utilization in rural populations remains ongoing. Methods This retrospective cross-sectional observational study analyzed all scheduled appointments (n=5,548) from a single rural family medicine clinic in the Pacific Northwest United States during 2024. One-way travel times were calculated using the Google Maps Distance Matrix API and categorized into Short (<15 minutes), Medium (15-30 minutes), and Long (>30 minutes) commute groups. Proportions for utilization and cancellations of both telemedicine and in-person appointments were assessed across commute groups using chi-square tests (p < 0.05 considered significant). Results Overall, the proportion of cancellations were significantly higher among patients with Long commutes (36.2%) compared to Medium (31.0%) and Short (32.2%) commute groups (p < 0.001). Telemedicine utilization increased proportionately with commute time (7.7% for Long commute patients vs. 1.5% for Short; p < 0.001). However, telemedicine cancellation proportions did not significantly differ across groups (21.2% for Long, 13.3% for Medium, 17.0% for Short; p = 0.122), suggesting comparable telemedicine adherence regardless of distance. The proportions for in-person appointment utilization and cancellation were both greatest for the Short commute group. Conclusion Longer travel times are associated with increased appointment cancellations for rural patients, reinforcing travel burden as a key barrier to care. Telemedicine use increases with commute distance and demonstrates consistent adherence across groups, indicating its value as a tool to address rural healthcare gaps. These findings support the continued expansion of telehealth infrastructure to improve care for geographically isolated populations.