Evaluation of the Pharmaceutical Service System Based on Regulation of the Minister of Health of the Republic of Indonesia Number 72 of 2016 at the Regional Hospital Eduardo Ximenes Baucau Timor-Leste

Pharmaceutical services are a crucial component of the hospital healthcare system. The Eduardo Ximenes Regional Hospital (HoREX) Baucau faces challenges in managing its pharmaceutical services due to the lack of established standards. This study aims to evaluate the pharmaceutical services system at HoREX Baucau based on Indonesian Minister of Health Regulation No. 72 of 2016, covering aspects of drug planning, procurement, and distribution. The research method used a qualitative approach with a case study, through in-depth interviews with four informants, observation, and document review. Data validity was strengthened through triangulation and analysis using NVIVO. The results showed that the pharmaceutical services system did not fully meet standards. Planning and procurement were categorized as “not yet in accordance” with the following key gaps: the absence of a formulary, a manual recording system, a long procurement process (3-6 months), and limited quality control. Distribution was categorized as “partially in accordance” but required significant improvement. Drug availability only reached 75-85%, below the target of 95%. Recommendations include developing a hospital formulary, implementing an integrated information system, revitalizing the Pharmacy and Therapeutics Team, increasing human resource capacity, and improving infrastructure. National regulations regarding pharmaceutical service standards in Timor-Leste are needed.