Money matters: Job satisfaction in the South African tourism and hospitality industry

As the tourism and hospitality industry in South Africa continues to grow, employee satisfaction has become increasingly critical, given their direct contact with guests. This study aimed to determine the factors influencing job satisfaction among employees in the hospitality and tourism industry in Gauteng Province, South Africa. Using a quantitative approach, a survey questionnaire was administered to 271 employees drawn from hospitality establishments in the Vaal Region. Data were analysed using descriptive and inferential statistics. Five job satisfaction factors, namely, skills and abilities, remuneration, working conditions, management practices, and team spirit, were extracted using exploratory factor analysis. The application of inferential statistics revealed that job satisfaction is influenced by employment type, work experience, and income. The higher the respondents' income level, the more satisfied they were with their skills and abilities, working conditions, and management practices; however, they were least satisfied with remuneration. It is important for this industry to review remuneration levels.