Evolving primary care training and practice through an interprofessional collaborative table: a retrospective case study

The Team Primary Care: Training for Transformation (TPC) initiative aimed to advance primary care training and education by better equipping Canada's workforce for effective team-based care. As part of the strategy, the Interprofessional Collaborative Table (IPCT) was formed to cultivate and sustain collaborative relationships by creating space for diverse healthcare providers to interact and learn about, from, and with one another. We explored the evolution of the IPCT over the project life cycle using a retrospective case study design that leveraged both developmental evaluation and design thinking approaches. Participants included 80 project members from across Canada, representing 29 projects. Using a deductive content analysis approach, we coded transcripts from seven IPCT meetings from December 2022 to January 2024 to create empathy maps for meetings. Transcripts were also analyzed to generate task summaries of meetings. Empathy maps and task summaries were combined to create a collective journey map of the IPCT. The journey map illustrates that the IPCT was successful in creating a shared space for TPC project partners to learn from one another. The IPCT brought diverse healthcare providers together to evolve the delivery of primary care and developed a community that intends to continue collaborating beyond the TPC timeline.