The Global Paradox of Digital Bureaucracy: Strategic Decisiveness in Talent Recognition

This research investigates the "Global Paradox of Digital Bureaucracy," characterized by the systemic decoupling between technological acceleration and legacy regulatory inertia. Utilizing a qualitative single-case study lens grounded in Mintzberg’s (1976) Unstructured Decision Process Theory, the study deconstructs how a massive administrative backlog serves as an evocative stimulus for institutional renewal. Findings reveal that traditional "search" routines are insufficient in digital-native environments, necessitating sophisticated design routines to bridge the algorithmic-regulatory gap. The study culminates in the proposal of the Digital-Driven Strategic Decisiveness (DDSD) model, which posits that organizational resilience is predicated on the leadership's capacity to harmonize technological interoperability with formal policy authorization. By repositioning administrative agility as a moral imperative, this research provides a universal roadmap for restoring Meritocratic Equity and the Psychological Contract within public institutions facing scaling complexity