THE MODERATING ROLE OF INCLUSIVE LEADERSHIP ON THE INTERPLAY BETWEEN PSYCHOLOGICAL SAFETY, PERCEIVED ORGANISATIONAL SUPPORT AND ORGANISATIONAL CITIZENSHIP BEHAVIOUR IN HOTELS

The study examines the effect of psychological safety and perceived organisational support on organisational citizenship behaviour (OCB), with inclusive leadership as a moderating variable, within the hotel sector of Zimbabwe. Specific objectives of the study were to: (1) determine the influence of psychological safety on OCB, (2) examine the influence of perceived organisational support on OCB, (3) establish the influence of inclusive leadership on OCB (4) to ascertain the moderating influence of inclusive leadership on the relationship between psychological safety and OCB and to (5) ascertain the moderating influence of inclusive leadership on the relationship between perceived organisational support and OCB. Based on the Social Exchange Theory, the study condected a quantitative research methodology, using a questionnaire survey administered on a sample of 226 participants. Participants were drawn from 12 hospitality establishments in the Midlands region of Zimbabwe using a clustered sampling technique, supported by simple random sampling. SPSS Statistics v30 was used to analyse data, with some correlation and regression analysis tools being employed. The Macro Process by Hayes version 4 was used to measure the moderating effect of inclusive leadership. The study’s results confirmed that both psychological safety and perceived organisational support have a moderate and positive relationship with OCB. Furthermore, inclusive leadership was found to significantly moderate these relationships, strengthening the impact of psychological safety and perceived organisational support on OCB. The findings affirm the relevance of SET in explaining how reciprocal exchanges between employees and their organisations foster positive workplace behaviours. It is recommended that hotels prioritise inclusive leadership development to enhance the effects of organisational support structures and psychological safety on employee engagement and organisational citizenship behaviour.