A Study on the Changing Pattern of Customer Demand for Insurance Products in Haryana

The insurance sector has undergone significant changes in recent years due to increasing risk awareness, technological advancements, and evolving customer preferences. This paper studies the changing pattern in the insurance sector and the factors influencing customer demand for insurance products. The study included 57 respondents through questionnaire. The results also indicate that factors such as premium affordability, income level, company reputation, claim settlement ratio, and recommendations from agents or family members significantly influence insurance purchase decisions. The results show that respondents strongly agree that insurance has become more important in recent years and provides financial security against uncertainties. Overall, the study concludes that the insurance sector is experiencing a transformation driven by increased customer awareness, digitalization, and changing financial priorities, and it emphasizes the need for insurance companies to adopt customer-centric and technology-driven strategies to meet evolving customer demands.