Change Management and Skills Development in the Age of AI

Artificial intelligence (AI) is now emerging as a driver of organizational transformation, revolutionizing management models, work patterns, and human relationships within companies. While its potential for innovation, efficiency, and competitiveness is undeniable, its integration is prompting profound changes in skills and organizational structures. The success of this transition hinges on companies' ability to implement human-centered change management that reconciles technological progress with ethical considerations. This chapter explores the dynamics of organizational change in the AI era, drawing on both classic (Lewin, 1951; Kotter, 1996) and contemporary (Hiatt & Creasey, 2021; Barabel & Meier, 2023) models, while highlighting the new skills to be developed: digital literacy, critical thinking, creativity, emotional intelligence, and adaptability.