Intelligent Facilitation

Agile frameworks such as Scrum depend on the human-centered roles of Product Owner (PO) and Scrum Master (SM), who balance strategic prioritization, team facilitation, and stakeholder alignment. As artificial intelligence (AI) advances, these roles increasingly gain support from intelligent systems capable of analyzing complex data, generating insights, and automating routine tasks. This chapter examines how AI can augment PO and SM responsibilities, focusing on applications such as backlog analysis, predictive risk assessment, meeting facilitation, and team sentiment monitoring. At the same time, it highlights challenges related to transparency, bias, and the preservation of accountability in agile environments. By exploring human-AI collaboration dynamics and emerging hybrid role profiles, the chapter offers guidance for practitioners and researchers seeking to integrate AI responsibly while maintaining the essential human dimensions of agile leadership.