Integrated document and knowledge management for the knowledge-based enterprise

The CONCERTO project is concerned with the creation and management of knowledge repositories. The distinctive approach is to maintain an association between the textual form in which knowledge is expressed in source documents, and an expressive narrative knowledge representation language that supports inference and query operations. We first situate the CONCERTO approach in relation to current principles of knowledge management, before exploring three aspects of the mechanisms that CONCERTO supports: document management, acquisition of knowledge from text, and annotation base management. The concluding section gives an insight into how these mechanisms are being translated into changing working practices in a knowledge-based organisation within the CONCERTO consortium. 1 Principles of Knowledge Management In recent years, knowledge management has come to prominence as a topic of major concern for organisations (Davenport & Prusak, 1998). However, it is only very recently that academic discussion has moved towards practical implementation on the large scale,