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Refinement and reassessment of the SERVQUAL scale.

19913,966 citationsJournal Article

Authors

A. Parasuraman · Texas A&M University

Leonard L. Berry

Valarie A. Zeithaml

Topics & Keywords

Clinical practice guidelines implementation Radiology practices and education Nursing Diagnosis and Documentation

Publication Details

Published in: Journal of Retailing

Field-Weighted Citation Impact: 19.33

Refinement and reassessment of the SERVQUAL scale. | Researchclopedia