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Leonard L. Berry | Researchclopedia

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Leonard L. Berry

321

Works

110,085

Citations

78

h-index

166

i10-index

Research Topics

Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Service and Product Innovation

Affiliations

Boston College2003–2003

NSF National Center for Atmospheric Research2003–2003

Bureau of Meteorology2003–2003

Boston Children's Hospital2016–2016

Met Office2003–2003

Top Works

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman,Leonard L. Berry,et al.

198821,204 citations

Patient Satisfaction in Healthcare

Organizational Management and Innovation

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman,Valarie A. Zeithaml,et al.

198517,164 citations

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman,Valarie A. Zeithaml,et al.

19859,889 citations

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml,Leonard L. Berry,et al.

19968,646 citations

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml,Leonard L. Berry,et al.

19965,186 citations

Refinement and reassessment of the SERVQUAL scale.

A. Parasuraman,Leonard L. Berry,et al.

19913,966 citations

Relationship Marketing of Services--Growing Interest, Emerging Perspectives

Leonard L. Berry

19953,118 citations

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman,Valarie A. Zeithaml,et al.

19942,870 citations

The Nature and Determinants of Customer Expectations of Service

Valarie A. Zeithaml,Leonard L. Berry,et al.

19932,638 citations