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Claes Fornell | Researchclopedia

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Claes Fornell

140

Works

189,102

Citations

58

h-index

88

i10-index

Research Topics

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Consumer Market Behavior and Pricing

Affiliations

Northwestern University1979–1979

Michigan Department of Environment, Great Lakes, and Energy2005–2005

Duke University1978–1978

University of South Florida2020–2020

University of Michigan–Ann Arbor1981–2022

Top Works

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell,David F. Larcker

198165,132 citations

Consumer Behavior in Brand Consumption and Identification

Technology Adoption and User Behaviour

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell,David F. Larcker

198160,262 citations

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Claes Fornell,David F. Larcker

198112,661 citations

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Claes Fornell,David F. Larcker

19819,621 citations

A National Customer Satisfaction Barometer: The Swedish Experience

19924,727 citations

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson,Claes Fornell,et al.

19944,567 citations

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell,Michael D. Johnson,et al.

19963,791 citations

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory

Claes Fornell,Fred L. Bookstein

19823,372 citations

A National Customer Satisfaction Barometer: The Swedish Experience

19922,337 citations